Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: December 2024
Tidyspark Cleaning Agency ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our cleaning services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a quote or estimate for our cleaning services
- Schedule an appointment or service
- Create an account on our website
- Contact us through our website, email, or phone
- Subscribe to our newsletter or promotional materials
- Participate in surveys or feedback forms
- Apply for employment with our company
Types of Personal Information Collected
- Contact Information: Name, email address, phone number, mailing address
- Property Information: Property address, size, type, and specific cleaning requirements
- Service Preferences: Preferred cleaning frequency, special instructions, access requirements
- Payment Information: Billing address, payment method (processed securely through third-party processors)
- Communication Records: Records of your communications with our customer service team
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Website usage data (pages visited, time spent, referring websites)
- Location information (general geographic location based on IP address)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for various purposes, including:
Service Delivery
- • Providing cleaning services
- • Scheduling appointments
- • Processing payments
- • Customer support
Communication
- • Sending service confirmations
- • Appointment reminders
- • Marketing communications
- • Responding to inquiries
Business Operations
- • Improving our services
- • Quality assurance
- • Staff training
- • Business analytics
Legal Compliance
- • Regulatory compliance
- • Fraud prevention
- • Legal obligations
- • Dispute resolution
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing (secure third-party payment processors)
- Website hosting and maintenance
- Email and communication services
- Customer relationship management
- Marketing and advertising platforms
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Protect the rights and safety of our customers
Important: All service providers are contractually required to protect your information and are prohibited from using your data for any purpose other than providing services to us.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All sensitive data is encrypted in transit and at rest using industry-standard protocols.
Access Controls
Strict access controls limit who can view and edit your personal information.
Monitoring
Regular monitoring and audits ensure ongoing security and compliance.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.
Correction
You can request that we correct or update any inaccurate or incomplete personal information.
Deletion
You may request that we delete your personal information, subject to certain legal limitations and retention requirements.
Objection and Restriction
You have the right to object to certain processing of your personal information or request that we restrict processing.
Marketing Communications
You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
Types of Cookies We Use
| Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality | Session |
| Analytics Cookies | Help us understand website usage | 2 years |
| Marketing Cookies | Used for targeted advertising | 1 year |
| Preference Cookies | Remember your settings and choices | 1 year |
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
Retention Periods
- Customer Information: Duration of our service relationship plus 7 years
- Marketing Data: Until you opt out or 3 years from last interaction
- Website Analytics: 26 months maximum
- Communication Records: 3 years from last contact
- Payment Information: 7 years for tax and accounting purposes
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers.
Safeguards Include:
- • Adequacy decisions by relevant authorities
- • Standard contractual clauses
- • Binding corporate rules
- • Certification schemes and codes of conduct
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:
- Notify you by email (if you have provided your email address)
- Post a notice on our website prominently
- Update the "Last Updated" date at the top of this policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Tidyspark Cleaning Agency
Business Hours
Privacy Officer
For privacy-related inquiries, contact our Privacy Officer at the email address above with the subject line "Privacy Inquiry".
This Privacy Policy is effective as of December 2024 and applies to all users of our website and services.